Guideline for Delivering Accessible Customer Service
Processes for Reporting Income for RGI tenants
Neighborhood Watch
Join or help organize a Neighborhood Watch in your area. Neighbors who communicate, look out for each other, and share suspicious observations help deter crime. DRPS
Be familiar with your neighbors and their routines, and alert each other if something seems off. DRPS
Report Suspicious Activity
Always call 9-1-1 for emergencies or crimes in progress. For non-emergency suspicious behavior, use the non-emergency DRPS number. DRPS
Use Crime Stoppers to anonymously share tips if you see something that may be related to a crime. It’s available 24/7. DRPS
Protect Your Home
Lock all windows and doors, including rear and side entrances. Sliding doors & back doors are common entry points for break-ins. DRPS
Install good lighting (motion-sensor or timed lights) around the property to reduce hiding spots. Trim bushes or trees that obstruct visibility. DRPS
Consider installing a security/alarm system or cameras; even signage that alerts that there is video surveillance can act as a deterrent. DRPS
Vehicle Safety
Never leave your vehicle running unattended, especially with keys inside. DRPS
Park in well-lit, visible areas; lock doors; roll up windows; keep valuables out of sight (e.g. in the trunk). DRPS
Use anti-theft devices like steering wheel locks, collars, or GPS trackers. Consider Faraday bags for fobs to block unauthorized signal capture. DRPS
Robbery & Personal Safety
Stay aware of your surroundings, especially in parking lots or when walking to/from your vehicle. DRPS
If approached or threatened, comply, stay calm, do not risk physical confrontation unless unavoidable. Try to observe and remember details of suspect(s) safely. DRPS
Protecting Against Fraud & Scams
Be skeptical of unsolicited requests for personal or financial information. Confirm identities (especially for people claiming to represent banks or services).
Monitor accounts regularly, use secure methods of payment, avoid sending money or information under pressure. (DRPS advocates “arming yourself with information.”) DRPS
Emergency Preparedness
Keep an emergency kit at home and in your car. Include supplies you might need for several days in case of power outages, severe weather, or disasters. Durham Region
Make a family plan: who to contact, where to go, what to do in different types of emergencies. Durham Region
Domestic and Intimate Partner Violence Awareness
Know the warning signs of emotional, psychological, economic or physical abuse. DRPS
Have a safety plan if you’re in a risky situation: trusted contacts, copies of important documents, safe places to go. DRPS
Child / Youth Safety
Use programs like the Kids’ Safety Village for children to learn about pedestrian, cycling, traffic safety in a safe, controlled environment. DRPS
Talk to children about staying safe: stranger danger, digital safety, who to contact in emergencies.