Policies – Durham Housing

Durham Region Non-Profit Housing Corporation (DRNPHC) is a social housing provider that owns and manages more than 1100 apartment and townhouse rental units at 19 sites across Durham Region in the Province of Ontario. The purpose of this website is to provide general information about the Corporation, its policies, operations, and mission as part of an overall communication strategy for all of our stakeholders.

Accessible Customer Service

Durham Region Non Profit Housing Corporation is committed to being responsive to the needs of all tenants and customers. We strive to provide quality goods and services that are accessible to all. The purpose of this policy is to establish guidelines on providing goods and services to people with disabilities that will facilitate accessibility. This policy establishes accessibility standards for customer service in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and in keeping with Accessibility Standards for Customer Service, Ontario Regulation 429/07. Accessible Customer Service Policy